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Terms & Conditions

Effective Date: July 7, 2026

Welcome to hmr.ph. By accessing, browsing, or purchasing from this website, you agree to be bound by the following Terms and Conditions. Please read them carefully before placing an order.

1 General

  1. 1.1  hmr.ph is operated by HMR Philippines, Inc. ("HMR," "we," "our," or "us").
  2. 1.2  These Terms apply to all users of the website and all purchases made through hmr.ph.
  3. 1.3  By placing an order, you confirm that the information you provide is accurate and complete.

2 Product Information and Condition

  1. 2.1  Products sold on hmr.ph may include surplus, pre-owned, refurbished, or as-is items.
  2. 2.2  Items may show signs of use, wear, or cosmetic imperfections.
  3. 2.3  Product descriptions and images are provided for reference only and may not fully capture all variations or conditions.
  4. 2.4  All items are sold on an "as-is, where-is" basis unless otherwise stated.

3 Pricing and Availability

  1. 3.1  All prices are listed in Philippine Peso (PHP).
  2. 3.2  Prices and availability are subject to change without prior notice.
  3. 3.3  Orders may be canceled in cases of product unavailability, pricing errors, or system and inventory discrepancies. In such cases, any payments made will be refunded in accordance with our refund policy.

4 Payment Terms

  1. 4.1  Accepted payment methods include credit/debit cards, e-wallets, bank transfers, and other available payment options at checkout.
  2. 4.2  Orders are confirmed only upon successful payment authorization and receipt.
  3. 4.3  HMR is not responsible for delays or failures caused by payment gateways, banks, or third-party providers.

5 Order Processing

  1. 5.1  Orders are processed on business days only.
  2. 5.2  Orders are typically processed within 24 to 48 hours from confirmation, subject to verification and product availability.
  3. 5.3  HMR reserves the right to cancel or hold orders for verification in cases of suspected fraud or irregular activity.

6 Fulfillment and Delivery

  1. 6.1  Orders are fulfilled through accredited logistics partners or may be available for pickup where applicable.
  2. 6.2  Estimated delivery timelines:
    • Metro Manila: 1–3 business days
    • Luzon: 2–5 business days
    • Visayas and Mindanao: 3–7 business days
  3. 6.3  Delivery timelines are estimates and may be affected by external factors such as weather conditions, courier delays, or other unforeseen events.
  4. 6.4  Risk of loss transfers to the customer upon successful delivery.
  5. 6.5  Customers are responsible for ensuring that delivery details are accurate and that someone is available to receive the order.

7 Returns, Refunds, and Exchanges

HMR.ph is committed to delivering products that meet the expected quality, functionality, and presentation as advertised. This policy is established in accordance with the Consumer Act of the Philippines (Republic Act No. 7394) and aligned with standard eCommerce marketplace practices.

7.1 Eligible Returns

Returns or exchanges are accepted if the item is defective upon delivery, the wrong item was delivered, or the item has undisclosed major damage or functional issues.

7.2 Reporting Period

Customers must report any damaged, defective, or incorrect item within forty-eight (48) hours from confirmed delivery. This 48-hour window applies to visible transit damage, shortage, or a wrong item delivered. A functional or hidden defect that becomes apparent later remains covered by the warranty period that applies to the item and may be reported within that period.

7.3 Required Proof for Claims

To ensure fair and accurate resolution, customers are requested to submit supporting evidence to HMR.ph Customer Service within the applicable reporting window.

Supporting evidence may include:

  • Proof of purchase, such as order confirmation, invoice, or official receipt
  • Clear photos of the item, packaging, waybill, serial number, and the reported issue
  • A clear unboxing video, if available, especially for claims involving missing items, damage upon delivery, wrong item, or tampered packaging
  • Other documents or information reasonably needed to validate the claim

An unboxing video is strongly recommended because it helps speed up the review process, but the absence of an unboxing video will not automatically result in denial of a valid claim. HMR.ph will assess each claim based on the totality of the evidence submitted, the nature of the item, the reported issue, applicable warranty terms, and relevant Philippine consumer protection laws.

Claims may be denied if the submitted evidence is insufficient to establish the claim, if the issue was caused by customer mishandling, misuse, unauthorized repair, normal wear and tear, or if the claim falls outside applicable return, warranty, or consumer protection coverage.

7.4 Return Conditions

To qualify for a return, the item must be in the same condition as received, and original packaging (if applicable) must be included.

7.5 Evaluation and Approval

All submissions will undergo review by HMR.ph Customer Service. If the claim is valid, the customer will be instructed to return the item through an approved return method. Return shipping may be coordinated by HMR.ph or reimbursed, subject to evaluation.

7.6 Inspection Process

Upon receipt of the returned item, HMR.ph technicians will conduct a full inspection to verify the reported issue. The outcome of the inspection will determine the appropriate resolution.

7.7 Resolution Options

If the item is confirmed to be defective, damaged, or not as described, the customer may choose among the following remedies:

a. Repair

If repair is chosen, the item will be repaired to proper working condition within thirty (30) days and returned free of charge.

b. Replacement

If repair is not chosen or not feasible and a unit is available, a replacement of the same or equivalent model will be provided, with shipping covered by HMR.ph.

c. Refund

If the item cannot be repaired within 30 days and no replacement is available — or if the customer elects a refund — a refund will be issued within 7 to 14 business days via the original payment method, store credit, or platform, as applicable. No inspection or handling fee is charged for a valid warranty claim.

7.8 Non-Eligible Cases

The following are not eligible for return, replacement, or refund:

  • Items sold as "as-is" with disclosed condition
  • Items with disclosed defects or wear
  • Change-of-mind purchases
  • Physical damage due to misuse, mishandling, or unauthorized modification after delivery
  • Normal wear and tear
  • Issues not present at the time of delivery

Filing after the 48-hour window may bar a transit-damage or wrong-item claim. It does not, by itself, bar a valid functional or hidden-defect claim made within the applicable warranty period, which is assessed on the supporting evidence and inspection results.

7.9 Return Costs

Who covers the cost of a return depends on the reason for the return.

  • Defective, incorrect, or not-as-described items — HMR.ph shoulders or reimburses the courier cost, and no inspection, handling, or restocking fee is charged. For orders picked up in store, the item may simply be dropped off at the branch where it was picked up.
  • Change-of-mind or non-defective returns — return costs are for the customer's account, and such returns are accepted at HMR.ph's discretion.

Once the reported issue is confirmed on inspection, the customer may choose among repair, replacement, or refund.

7.10 Compliance with Philippine Consumer Law

This policy is without prejudice to the rights of consumers under applicable Philippine laws and regulations. In accordance with Republic Act No. 7394, consumers are entitled to protection against defective or substandard products, and HMR.ph shall honor valid claims consistent with legal obligations and fair trade practices.

7.11 Alignment with Marketplace Standards

This policy is aligned with prevailing marketplace service-level practices, including timely filing of claims, evidence for damage disputes, and standardized evaluation and resolution. Customers who purchased through third-party marketplaces (such as TikTok Shop, Shopee, or Lazada) may also be subject to that platform's return and refund procedures, which may apply in parallel with this policy.

Note on warranty: Warranty coverage and periods are governed by HMR's Warranty Policy, which forms part of these Terms.

8 Customer Support

  1. 8.1  HMR aims to respond to customer inquiries within 24 hours during business days.
  2. 8.2  Resolution timelines may vary depending on the nature of the concern.

9 Data Privacy

HMR complies with the Data Privacy Act of 2012 (RA 10173).

  1. 9.1  We collect personal information such as name, contact details, delivery address, and transaction details for the purpose of processing orders and providing services.
  2. 9.2  Personal data is used for order fulfillment, customer support, transaction verification, and service improvement.
  3. 9.3  We implement appropriate security measures to protect personal data and ensure confidentiality.
  4. 9.4  Personal data may be shared with trusted third parties such as payment providers and logistics partners solely for order processing and delivery.
  5. 9.5  Customers have the right to access, correct, or request deletion of their personal data, subject to legal and regulatory requirements.

10 Limitation of Liability

To the fullest extent permitted by law, HMR shall not be liable for any indirect, incidental, or consequential damages arising from the use of the website or products purchased. HMR's total liability shall not exceed the purchase price of the item.

11 Force Majeure

HMR shall not be liable for delays or failure in performance due to events beyond our control, including but not limited to natural disasters, war, government actions, or supply chain disruptions.

12 Amendments

HMR reserves the right to update or modify these Terms and Conditions at any time. Continued use of the website constitutes acceptance of any changes.

13 Governing Law

These Terms shall be governed by the laws of the Republic of the Philippines.

14 Contact Information

For inquiries or concerns, please contact:

HMR Philippines, Inc.

Warranty Policy — HMR.ph Online (Retail Items)

  1. Return and Exchange of a non-defective item as a courtesy is accepted within 7 days from the date of purchase, item unused and with proof of purchase. This 7-day courtesy period does not apply to defective products, which are covered by the warranty periods below. Proof of purchase means the official receipt or sales invoice; where unavailable, other reasonable evidence of the transaction may be accepted.
  2. Every electrical product is warranted to be free of defects in workmanship and materials, except for products labeled AS-IS. Items sold on AS-IS are sold in their existing condition and are accepted by the buyer as such.
  3. Should any product defect or malfunction occur during the one-month period, the COMPLETE product should be returned for inspection and defect verification to HMR.ph Customer Service (or the HMR store handling the purchase), along with the proof of purchase.
  4. If inspection confirms a defect in workmanship or material, the customer may choose among repair, replacement, or refund. If repair is chosen, it will be completed within thirty (30) days; if the product cannot be repaired within that period or no replacement is available, a refund will be issued (less any amount attributable to the customer's prior use, where a refund is elected). No fee will be charged to honor a valid warranty claim.
  5. This warranty does not apply to products or accessories where: alterations or repairs have been made or attempted by the customer; the complaint is caused by normal wear and tear due to the product's lifespan; or the product has been abused, mishandled, improperly maintained, or operated.