Retail Item FAQs
Need answers? Find them here...Shopping and Ordering
At this point in time we do not offer this service. Products purchased from different branches will be shipped individually, fees are covered the customer.
SHIPPING
We can ship your orders nationwide. Shipping fees are covered by the customer.
We can fulfill your order in 2-3 days, if your location is within Metro Manila. If your delivery address is outside Metro Manila, it will depend on the courier you choose.
We do not ship internationally at the moment.
PAYMENT METHODS
We accept payments via Direct Bank Transfer (BDO); Bank Transfer, OTC, GCash, GrabPay via Bux.ph; Credit, Debit, or Prepaid Card via PayMaya Online; or customers can Pay at Store.
Payment must be made within 24 hours at each store where items were ordered from or the order will automatically be cancelled without liability on the part of HMR.
Payment must be made within 48 hours from ordering or the order will automatically be cancelled without liability on the part of HMR.
Yes, when you buy on www.hmr.ph you are dealing directly with HMR Retail Haus Inc. and we ensure that you will receive the goods you paid for.
Yes! We accept credit and debit card payments via PayMaya Online. Orders may be cancelled due to various reasons (ie. duplications, availability of stocks, system error, etc.). We will notify you if there is any change in your order status due to the mentioned, or other, reasons. Please read our Terms & Conditions for more details.
ORDER, RETURNS & EXCHANGES
Once you have completed the checkout process for your oder, it can not be cancelled or changed.
There's no need to create an account but you are required to provide your name, address, contact number, email, and other information for us to process and fulfill your order.
You will receive an email to inform you about the status of your order.
To return a product, please contact the branch you purchased from, HMR store list. Our Online Store coordinator will check to see if the reason for return meets the warranty policy conditions. If met, then we will check if there is a replacement product available. If a replacement product is available, then we will ask you to ship the product you wish to return and we will ship the replacement product.
No, product exchanges must be done at the store the item was purchased from.
Loyalty Points
Yes, we have a loyalty program called the “TreatClub”. You can earn 1 point for every ₱200 single receipt purchase and exchange the points you earn from the products in our TreatClub booth. You can register at any HMR store to become a TreatClub member.