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- Return and Exchange policy is only within a 7-day period from the date of purchase. The receipt must be presented as proof of purchase.
- Every electrical product is warranted to be free of defects from workmanship and materials; in the exception of products labeled AS IS. The buyer affirms to accept the condition of such products upon purchase.
- Should any product defect or malfunction occur during the one-month period, the COMPLETE product should be returned for inspection and defect verification to the HMR Trading Haus store where the purchase was made, along with the proof of purchase.
- Branded Items like: Delichef, Schaffen Aptus, Kuhlen, Eco Habit, Gastrochef, Swiss Military, Zeus and Wilmington are covered with a 1-Year warranty. Warranty cards along with the proof of purchase should be presented.
- If inspection shows that malfunction/problem is caused by defective workmanship or material, HMR RETAIL HAUS INC. will either repair or if repair is not possible, replace the product with or without minimal fees.
- This warranty does not apply to products or accessories where:
- Alterations or Repairs have been made and/or attempted by the customer.
- Cause of complaint is caused by normal wear and tear due to the product’s lifespan.
- The product has been abused, mishandled, improperly maintained, or operated.