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I. PAYMENT & SHIPPING OPTIONS
1. Click & Collect: Pay via Bank/Online Transfer (BDO, BPI) or E-Wallet (GCash, PayMaya) within 5 hours from the time of checkout and collect the item from the branch of purchase within 1-3 days.
2. Shop & Ship: Pay via Bank/Online Transfer (BDO, BPI) or E-Wallet (GCash, PayMaya) within 5 hours from the time of checkout and ship the item using below shipping options and delivery lead time:
a. Via 3rd party courier within 1-3 days period, the customer will shoulder the Shipping Fee.
b. Via HMR Courier within a 5km radius within a 2-3 days period.
If payment is not received within 5 hours of the online order, the order will be automatically canceled and returned to stock. Once payment has been received, you will receive an email notification if your order is ready for pickup or to be shipped.
II. RETURN POLICY
This Return/Exchange Policy applies to products bought from www.hmr.ph (eCommerce platform) the official e-commerce website of HMR Trading Haus which is hosted and maintained by HMR Retail Haus, Inc.
Your satisfaction is the best interest of HMR Trading Haus. For that reason, we design an easy way, under valid and reasonable circumstances, to allow you to return or exchange the product you have purchased from us under the following conditions:
1. Be sure to contact and inform us by contacting the store where your item was purchased (store list) that you are returning or requesting an exchange of product/s.
2. Returning or requesting an exchange of your product can only be made within the warranty period of each item and from the date, you received the item.
3. All expenses, including but not limited to shipping and handling costs, pertaining to the return or exchange of a product shall be for the account of the customer who will be returning or exchanging the product.
4. The subject product shall be forwarded, delivered, or submitted, in an unused and good condition, for return or exchange before our customer representative at the HMR branch where the product was purchased.
5. The product sent for return or exchange must be accompanied by the corresponding Official Receipt as reference and proof of purchase.
6. We reserve the right to refuse to exchange, return, or refund items that have been:
- intentionally defaced
- have undergone revisions or have been reworked
- without labels or marked with ‘SECONDS’ or with cut labels
- damaged due to improper use or mishandling of the item or other customer induced damage
7. Due to hygienic reasons, we reserve the right to refuse to exchange, return, or refund purchased merchandise belonging to the following categories:
- Men’s underwear bottoms including Briefs, Boxer Briefs, and Trunks
- Women’s underwear including Bras, Bikinis, Hipsters, and Boylegs
8. An item must only be exchanged with another item of the same amount or higher. The price difference shall be for the account of the customer.
9. Free items acquired via any promotions (except Buy 3 Take 1) cannot be returned or exchanged.
10. All refunds are conditional upon the company’s acceptance of a valid return of the item based on conditions stated above. In case of dispute, the company’s decision shall prevail. Once the return is approved, the refund shall be made within sixty (60) working days.
11. Discounted items and items with an “AS-IS” label (barcode or description) are final and cannot be returned or exchanged.
The management of HMR Retail Haus Inc. reserves the right to refuse or cancel an order for any reason without incurring any liability. In case of cancellation, the customer will be refunded the amount paid to HMR. The company may revise the terms and conditions at any time.