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Frequently Asked Questions

SHOPPING & ORDERING

Can I combine or consolidate my order from different branches into one and have it delivered as one?

At this point in time we do not offer this service. Products purchased from different branches will be shipped individually, fees are covered the customer.

SHIPPING

Where do you ship?

We can ship your orders nationwide. Shipping fees are covered by the customer.

How long does it take you to process an order before it is dispatched?

We can fulfill your order in 2-3 days, if your location is within Metro Manila. If your delivery address is outside Metro Manila, it will depend on the courier you choose.

Do you ship internationally?

We do not ship internationally at the moment.

PAYMENT METHODS

What payment methods do you accept?

We accept payments via Direct Bank Transfer (BDO); Bank Transfer, OTC, GCash, GrabPay via Bux.ph; Credit, Debit, or Prepaid Card via PayMaya Online; or customers can Pay at Store.

If you accept pay at store, how long do customers have to make the payment before their order is cancelled and items returned to stock?

Payment must be made within 24 hours at each store where items were ordered from or the order will automatically be cancelled without liability on the part of HMR.

If you accept bank transfer, how long do customers have to make the payment before their order is cancelled and items returned to stock?

Payment must be made within 48 hours from ordering or the order will automatically be cancelled without liability on the part of HMR.

Is buying online safe?

Yes, when you buy on www.hmr.ph you are dealing directly with HMR Retail Haus Inc. and we ensure that you will receive the goods you paid for.

Do you accept credit cards?

Yes! We accept credit and debit card payments via PayMaya Online. Orders may be cancelled due to various reasons (ie. duplications, availability of stocks, system error, etc.). We will notify you if there is any change in your order status due to the mentioned, or other, reasons. Please read our Terms & Conditions for more details.

ORDER, RETURNS & EXCHANGES

How do I cancel or change my order?

Once you have completed the checkout process for your oder, it can not be cancelled or changed.

Do I need an account to place an order?

There's no need to create an account but you are required to provide your name, address, contact number, email, and other information for us to process and fulfill your order.

How do I track my order?

You will receive an email to inform you about the status of your order.

How can I return a product?

To return a product, please contact the branch you purchased from, HMR store list. Our Online Store coordinator will check to see if the reason for return meets the warranty policy conditions. If met, then we will check if there is a replacement product available. If a replacement product is available, then we will ask you to ship the product you wish to return and we will ship the replacement product.

Can I exchange the product I bought in one location into another store location?

No, product exchanges must be done at the store the item was purchased from.

LOYALTY POINTS

Do you offer loyalty points or reward points?

Yes, we have a loyalty program called the “TreatClub”. You can earn 1 point for every ₱200 single receipt purchase and exchange the points you earn from the products in our TreatClub booth. You can register at any HMR store to become a TreatClub member.

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